Data warehouse appliance from Netezza

Support Comparison

Contract Features	Business Critical	Standard	Service Partner
FAQ	Yes	Yes	Yes
SW Updates	Yes	Yes	Yes
Maintenance Training	1 Day	1 Day	1 Day
On-site Spares	Required	Required	Determined by Partner
On-site HW Support	24 X 7 4 Hour Response	Next Business Day	Time and Material
Technical Support	9 to 5 EST M/F 24 X 7 Critical Support	9 to 5 EST M/F	9 to 5 EST M/F
Parts Shipping	Advance Exchange Overnight	Advance Exchange Next Business Day	Exchange